Lodging Products Service Plans
Whether you want unlimited access to our Support or full coverage of all your dormakaba system, you can select the plan that best suits your needs.
|
Gold |
Silver |
Bronze |
No Contract |
||
|
24/7 access to dormakaba support hotline |
|
✔ |
✔ |
✔ |
£POA |
|
Privileged access to dormakaba support site: support.kaba.co.uk |
|
✔ |
✔ |
✔ |
✘ |
|
24/7 remote software support |
|
✔ |
✔ |
✔ |
✘ |
|
Return to base' hardware repairs |
|
✔ |
✔ |
✘ |
✘ |
|
FDU / Encoder advanced replacement |
|
✔ |
✔ |
✘ |
✘ |
|
Annual Planned Preventative Maintenance visit (survey, fix and report) |
|
✔ |
✔ |
✘ |
✘ |
|
No call out charges for hardware issues |
|
✔** |
✘ |
✘ |
✘ |
|
Call out charges in normal working hours (8am-5pm Monday to Thursday, 8am-4pm Friday) |
|
Inclusive** |
£POA |
£POA |
£POA |
|
On-site annual staff refresher training (up to 6 employees) |
|
Inclusive*** |
£POA |
£POA |
£POA |
|
On-site software support |
|
£POA |
£POA |
£POA |
£POA |
* Per call during working hours
** Subject to fair usage policy
*** One session per annum