Service Plans for Automatic Doors
Our planned or preventative servicing and maintenance is undertaken on a contracted basis.
We offer three different servicing packages: 3 Star & 5 Star.
All contracted clients receive a discount on call-out charges. All three packages can cover both manual and/or automatic doors.
5 star |
3 star |
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PMM (Planned Preventative Maintenance) visit*, including: |
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✔ |
✔ |
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✔ |
✔ |
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✔ |
✔ |
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✔ |
✔ |
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Access to dormakaba 24/7 Service Call Centre |
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✔ |
✔ |
Reduced Labour Rates for 24/7 Emergency Call Outs |
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✔ |
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Call Out Rates are covered within the price of the contract** |
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✔ |
✘ |
Labour Rates for faults rectified on Call Outs and PPM are covered within the price of the contract*** |
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✔ |
✘ |
Parts used for faults rectified on Call Outs and PPM are covered within the price of the contract***/*** |
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✔ |
✘ |
Out of hours Call Out Rates and Labour costs are covered as part of the Contract |
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✘ |
✘ |
End of Life replacement & obsolete products covered as part of the Contract |
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✘ |
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* 2 or more annual PPM Visits are recommended for higher use doors
** Excludes; Misuse and abuse. Is applicable to; Normal office hours Call Outs (8am to 5pm, Monday to Friday)
*** Includes; Drive Units, Drive Arms, Activation & Safety Sensors, Top & Bottom Pivots, Top Centres, Dummy Closers, Lock Adjustments, Wireless Push Pad batteries, Floor Guides and Guide Channel. Excludes; Lock Parts & Keys, Access Control Devices & Activators (Fobs etc..), Glass, Hinges, Door Leaves, Folding Door Leaf/Hinge Assembly, 'End of life' Drive Units, 'End of Life' finger protection products, replacement or upgrade where parts or products are no longer in production.