Service for access control, time management & value protection

Not working? No problem! Report your issue to us now.

We resolve issues with your time recording or access solution quickly and easily. With over 80 highly trained technicians and short response times, we offer you fast and competent assistance throughout Switzerland.

Through regular training, our technicians are always up-to-date with the latest systems and are happy to assist you in the following areas:

• Access control and access components

• Workforce Management

• Time recording and time management

Simply report your issue to us via online form or request support as an end customer. For remote maintenance, you only need the remote maintenance tool Teamviewer, which you can easily download.

Service request

Download Teamviewer

Reliable maintenance and quick service availability are essential for the economical operation of a facility. Professional maintenance from dormakaba offers security and serves to preserve value. That's why we not only resolve malfunctions but also offer preventive service packages and specific performance modules. To give you the greatest possible security, we offer a maintenance service for our time and access systems. In addition to reduced system downtime, regular inspections provide you with high building security and personal protection. We are happy to take care of the organisation and implementation of maintenance for you.

Request a maintenance offer for Access & Time now

Simply use our convenient online contact form for your enquiry or give us a call.

Service request

We offer customised digital services so that you can book exactly the service you need. The services can be booked individually or collectively.

All additional services for you at a glance

Many of our customers have been operating high-quality dormakaba time and access systems for years. These function reliably and perform their service pleasantly inconspicuously. To ensure that this remains the case, we recommend regular updates. This way, you benefit from our continuous developments and are always up to date.

System check

For maximum operational reliability and cybersecurity, we offer you preventive maintenance at regular intervals. We would be happy to advise you on the advantages of possible software updates and on updating discontinued devices.

Remote support

We offer you convenient remote support via TeamViewer or VPN. Benefit from fast problem analysis and treatment without long waiting times, as on-site deployment is no longer necessary. We place great importance on the secure management of your access data. System expansions and even complete commissioning are also possible via remote.

Operating

We take over the system administration for you so that you can concentrate on your core business. Operating includes changing access rights, creating new users and other services.

Monitoring

We monitor your exos system according to your individual requirements and react immediately to alarm messages. We proactively carry out regular analyses and checks. This allows us to identify weaknesses at an early stage - even before failures or errors occur.

Warranty extension

If you wish, you can extend your warranty with us and thus benefit from our comprehensive guarantee for longer. You save the costs for travel, repair and spare parts. Simply choose 12, 24 or 36 months.

Software upgrade licence

With a software upgrade licence, you ensure up-to-date operation and software support for new hardware generations of your access systems. We provide you with new software versions free of charge. This way, you benefit from continuous product developments and are always up to date with the latest technology.

Always up-to-date

Many of our customers have been operating high-quality dormakaba time and access systems for years. These function reliably and perform their service pleasantly inconspicuously. To ensure it stays that way, we recommend regular updates. This way, you benefit from our continuous developments and are always up to date.

Please note that software must be updated regularly to account for increased requirements in cybersecurity, compliance, and data protection. The hardware is also continuously optimized: older terminals and access readers eventually phase out, and modern terminals often operate much more economically and comfortably. We offer you various options to modernize or upgrade your systems in software and hardware.

Contact us

Request update now

For system administrators and system managers, we offer access concept training and individual workshops. We would be happy to advise you on the most suitable training format for you.

• YouTube Tutorials

• Training modules

• Individual & tailored training sessions/workshops

• Consultation

• Access concept training

Contact us

Are you interested in a training module, a tailored training session or a non-binding consultation? Then please contact us.

Online contact form