Warranty

To keep your mind at ease, dormakaba has updated the warranty information for a number of our products.

Scope of limited product warranty:

• This stipulated warranty is applicable for products manufactured in Jan 2022 or later, and lasts 500,000 cycles (200,000 cycles for selected products), whichever occurs first.
• Effective date is 2-10 years from date of manufacture.
• This warranty covers all the parts due to manufacturing defects in materials or workmanship that originated at the factory. It does not cover collateral or consequential damages.
• It does not include cost incurred, such as cost of the service/labor replacing the product, shipping cost to return the product and similar cost.
• Products and components supplied by others but used together with the dormakaba products are explicitly not covered by this warranty. Issues resulting from use with third-party components or products are explicitly not covered by this warranty.
• The decision on whether to repair or replace a defective product lies entirely with dormakaba.
• This warranty does not cover defects caused by wrong usage of the product, accident or negligence, improper installation, force majeure, and unauthorized addition and/or modification to the product.