resivo for Residents

Welcome to resivo

resivo home app

How to begin

Downloads

Instructions

Need Assistance?

If you need assistance

If you require any further assistance regarding building access, accessing your property, or using digital keys and media, please contact your building's facilities manager. Contact details can be found in the resivo home app under Settings > Contact facility management.

Technical documents

If you can't find the information you are seeking in the instructions and documents above, you may prefer to access our resivo technical documents by visiting our TechDoc portal.

resivo for Residents

Welcome to resivo

How to begin

Instructions

English

Chinese (Simplified) (简体中文)

Need Assistance?

If you need assistance

Technical documents

Setting up the app

resivo - access solutions for residential buildings

Frequently Asked Questions

1. What is an invitation code?

2. Why is my door or resivo account inactive?

3. What are housemates?

4. I have a new smartphone.

5. Who else has access to my property?

6. I can't open my door.

7. The lock is flashing unusually.

8. What if there is a power failure?

9. My invitation code isn't working.

10. Can I grant other people access to my property?

11. How do I send a digital key?

12. What are 'access media'? How do I scan them?

13. I sent a digital key to an incorrect phone number.

14. I have revoked a digital key, but it is not displayed as inactive.

15. I lost a keycard or key fob.

16. I lost my Resident (tenant) Setup Card.